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Visitor Information

Visiting Hours

Visiting hours as well as limits on the number and ages of visitors vary depending on the type of patient care unit. During your visit to the hospital, please respect the privacy and comfort of all patients and observe the following rules:

  • Use the Visitors Entrance and stop by the reception desk for assistance.
  • Consult with a doctor or nurse before bringing food or beverages to a patient.
  • Dress appropriately. Shirts must be worn at all times. Bare feet are not permitted.
  • Wear isolation protective wear if needed.
  • Do not let small children crawl on the floors.
  • Talk quietly in patient care areas.
  • Limit your visitors to two or less per room.
  • We are a tobacco-free campus. This means smoking is not permitted by anyone anywhere on the entire Franklin Square campus.
  • Alcoholic beverages or illegal substances are not permitted.

Parking

Hospital parking rates are posted at the Patient Entrance lot. Free parking is available in the lot located across from the Visitor's Entrance for picking up discharged patients. Handicapped spaces are located near the Visitor's Entrance. View Map

Local Hotels

Area hotels include the Hilton Garden Inn, Hampton Inn, Marriott Fairfield Inn, Residence Inn, LaQuinta Inn and Country Inn & Suites. These hotels are not affiliated with Franklin Square Hospital Center.

Patient Information

Family and friends may call 443-777-7344 to find a patient's room and phone number, or general hospital information.

Get-Well Greetings

If the unit permits, cards, flowers, balloons and fruit baskets sent by family and friends will be delivered to a patient's room. Special restrictions apply for the Oncology, Intensive Care, and Intermediate Care Units. Please check with your unit before making arrangements for deliveries.

Guest Amenities

ATM

An ATM is located on the first floor near Human Resources and Security (1 East).

Crawford Conference Center/Kotzen Auditorium

Our nine Crawford Conference Center rooms, as well as the Kotzen Auditorium, can be booked for business lectures, meetings and conferences. For more information, call 443-777-7145.

Dining Facilities

The Center Square Cafe is located on the first floor of the hospital near the Visitor's Entrance. It is open weekdays, 6:30 a.m. - 10:30 a.m., 11 a.m. - 7:30 p.m. and 10 p.m. - 2:30 a.m. and weekends, 6:30 a.m. - 10:30 a.m., 11 a.m. - 6 p.m.

A Coffee Kiosk, located on the second floor near the Patient Entrance, is open weekdays from 7:30 a.m. to 2 p.m.

Gift Shop

Our gift shop is located on the first floor by the Visitor's Entrance and offers a variety of items including light snacks, specialty gift items, toiletries and reading materials. The hours are 9:30 a.m. to 7:30 p.m. Monday through Friday, and noon to 3 p.m. Saturday and Sunday.

Thrift Boutique

Our Thrift Boutique is located on the first floor near Security. It is open weekdays 11 a.m. to 3 p.m. Proceeds benefit our new patient care tower.

Health Sciences Library

The Health Sciences Library is located on the first floor of the hospital in the Crawford Conference Center. It is open to patients, visitors and the community and provides reliable consumer health information. Hours of operation are Monday-Friday, 8 a.m. to 5 p.m. The librarian can be reached at 443-777-7363.

Security

Security, located on the first floor of the hospital (1 East), can provide escorts to the parking lot, assist with lost and found items, and handle public safety issues 24 hours a day.

On-Site Transportation

A free shuttle van service is available from 7 a.m. to 9 p.m. to transport patients and visitors to locations on the Franklin Square campus. Call 443-777-7242 to request this service or stop by the reception desk at any service entrance.